Joint Thoracic Service Pathway Navigator

Full job description
The Joint Thoracic Service Pathway navigator will be the first point of contact for the service.

The Joint Thoracic Service is delivered jointly across The Royal Marsden and Royal Brompton Hospital for patients with:
Suspected primary Thoracic cancer (including the screening service and nodule tracking service)
Confirmed primary Thoracic cancer
Complications of cancer (either Thoracic, or lung-related complications of other cancers)
Suspected or confirmed Thoracic metastases from other primary cancers
The Joint Thoracic Service Pathway Navigator will be responsible for the timely processing and triage of all referrals and the scheduling of diagnostics and consultations. They will work to expedite the diagnostic pathway for JTS patients by ensuring timescales set out in the National Optimal Lung Cancer Pathway are met. The Pathway Navigator will work with a high level of autonomy and collaboratively with clinical and non-clinical stakeholders with a key focus on the thoracic cancer diagnostic pathway.

The post holder will work alongside the Joint Thoracic Service Team Leads to ensure that the Joint Thoracic Service administrative hub and the West London screening review meetings are consistently and appropriately resourced, working at pace to expedite the diagnostic pathway within national targets.

To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.

To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.

To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.

To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

To have responsibility for the input and maintenance of good quality data.

To establish and manage a bring-forward system.

To undertake general office duties as required, including photocopying, faxing, filing and date stamping of correspondence.

To open and action own electronic and paper mail and that of the wider service, at least once a day.

To ensure that stationery and office equipment is used efficiently, and that any needs are brought to the attention of the appropriate manager.

To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.

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