Legal Operations Support Analyst

Corporate Services | Client Solutions | Sydney, Melbourne, Perth

Permanent, full-time position that can be based in our Perth, Melbourne or Sydney office
Hybrid working; WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipment
Reward and recognition, including competitive remuneration and career progression
Learning and career development programs for all roles and levels
Flexible leave options and up to 26 weeks paid parental leave
Free daily breakfast, office drinks and social events
Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm
Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About the role and team

We have an opportunity for a Legal Operations Support Analyst to join our Client Solutions team, based in Perth, Melbourne or Sydney.

This role is full-time. If you are located in Perth, you will work normal business hours. If you are located in Melbourne or Sydney, your hours will be from 11:30am to 7:30pm AEST Monday through to Friday, in order for you to be able to support our Perth partners and employees with the use of Smarter Law systems, including our case management platform, Sharedo.

The Client Solutions section sits within Corporate Services and has approximately thirteen employees nationally. The team drives our Smarter Law program, and the team’s work encompasses various initiatives and services aimed at improving client relationships and delivering innovative and outstanding legal solutions. The team is comprised of legal operations professionals and technologists.

This role will support key Client Solutions activities, whilst building knowledge, understanding and skills in the Legal Operations environment. In addition to helping provide Helpdesk Support, you will be immersed in operational activities such as business analysis, development lifecycle, low code development, ideation activities and gaining an understanding in how to turn ideas into reality.

You will be responsible for:

working across the Client Solutions team to assist with the co-ordination of team meetings and workshops;
assisting the Client Solutions Director and Managers on Smarter Law initiatives including pre-work, analysis and documentation;
administering and supporting the internal and external use of the firm’s systems, providing training and demo’s where necessary;
ensuring our knowledge bank is current and up to date;
supporting the delivery of Smarter Law focused presentations and workshops within the firm;
maintaining and monitoring prototypes and deliverable apps on low-code platforms;
co-ordinating updates and publishing of the smarter law documentation, projects and plans (centrally and with the groups);
being a point of contact for general queries relating to Smarter Law; and
assisting with the preparation for and facilitation of internal workshops and hack-a-thons.
About you

You will ideally have the following skills and experience:

a keen interest in innovation, automation and legal operations, with a passion for doing things differently;
an enthusiasm for learning new concepts and techniques to supplement your legal or technology skills;
an interest in, and experience building, communities around Legal Operations or Technology Helpdesk Support;
a strong focus on accuracy and attention to detail;
a self-starter able to run alongside a busy team picking up work to ensure tight deadlines are met;
the ability to work autonomously and time-manage according to set priorities;
resilience and perseverance in the face of an industry that resists change;
a collaborative team player with excellent communication and interpersonal skills;
exposure or experience with automated systems such as workflow, decision trees, doc automation are advantageous but not mandatory; and
experience with Jira Helpdesk or legal environment is desirable.
About us

Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Hear from our people about what it’s like to work at HW: bit.ly/HWpeople

Some of our recent awards and citations include:

Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
Ranked 7th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018
We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks.

We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.

We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.

Apply now

Let’s connect. Click apply to submit your application.

At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, ****** orientation and gender identities.

We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, Kim.Chalmers@hallandwilcox.com.au for a confidential discussion.

This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.

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