Scheme Housing Officer

Full job description
£31,742 pa (pro rata, 30 hours a week)

London, NW8 9NP

Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Barbara Bronson Court, NW8 9NP.

Your responsibilities will include offering a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.

If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.

Please note this is a permanent, part-time role at 30 hours a week.

What you’ll be doing

Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
·Deliver the service in line with agreed parameters for the role.
Conduct assessments of risk and need and provide personalised support to residents.
Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
Work closely with other agencies to ensure residents are able to access a full range of services and support.
Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you’ll need

Understanding of the diverse needs of older people
Able to develop partnership working internally and with other agencies to generate effective solutions to problems
Ability to manage time & tasks effectively, work well under pressure both individually and in a team
Customer-focused and experience of providing excellent customer care
Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
Able to receive and respond to customer feedback and complaints professionally at all times
A commitment to taking personal responsibility for sharing information
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.

Closing date: Tuesday 12th August 2025 at 23:59pm.

About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Work Location: In person