Patient Service Representatives, Community Central

Full job description
Full time and casual opportunities available
Join a Team That Makes a Real Impact – Every Single Day
Embrace Variety – No Two Days Are Ever the Same
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role

We are excited to offer two dynamic Patient Service Representative positions within our administrative team, supporting patients, whānau, and communities across the Counties Manukau District.

Based at 15 Lambie Drive, you’ll be part of a multidisciplinary team of clinicians and administrators. Community Central serves as the central hub for referrals, allocation, and coordination of Community Health Services. Our goal is to ensure a seamless, transparent journey for patients, from referral through to service delivery, with a strong focus on exceptional customer service and patient experience.

Position Details:

Two positions available
Seven-day service, with shifts rostered between 8:00 AM and 6:00 PM, Monday to Sunday
Full-time: 40 hours per week
Casual: On-call basis with availability at short notice
About You

We are looking for adaptable professionals who thrive in fast-paced, evolving environments and can manage competing priorities while maintaining high standards of service.

Ideal candidates will have:

Minimum 1 years’ customer service experience
At least 1 years’ clerical experience in a healthcare or similar setting
Proven ability to meet deadlines in a dynamic, high-expectation environment
Excellent telephone etiquette and strong communication skills
The salary will be based on the PSA National Health Administrative Workers Collective Agreement

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply


Closing Date: 14th August 2025

Job details
Job Reference:
CMH202515606

Location:
North Island - Auckland - South & East Auckland


Job type:
Permanent Full time

Expertise:
Non-clinical - Administration - Administration


Closes:
14-Aug-2025