Support Worker - Greenwich Navigators

Full job description
Job Summary
Role: Support Worker – Greenwich Navigators

Salary: £32,434 per annum

Hours: 37.5 per week

Location: Greenwich

Closing date: 17/08/2025

Interview date: 28/09/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Greenwich Navigators team.

Thames Reach’s Supported Housing is comprised of Accommodation, Housing First, Navigator and Move on services supporting people to make real and lasting change in their lives. People may present with complex mental health, offending histories, drug and ******* needs.

Navigator and Move On services: Provide holistic floating support to clients at different stages of their homelessness journey helping them navigate and access systems and services with the ultimate aim of securing accommodation in the community and prevent future homelessness.


We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

Carry out assessments with people who referred to the service to understand their eligibility and needs
Foster a person centered approach to support individuals with a history of rough sleeping to set and achieve goals
Support individuals in the community to access specialist support services and secure independent accommodation, working closely with external agencies including the local authority, health services and housing providers
Represent Thames Reach to external agencies and contribute to a collaborative work and development of the team
Accurately record all work done in a timely manner
You will be:

Confident working in a community setting and building trusting relationships with people who have a variety of support needs
An organised and efficient problem solver who works well within a team and alongside other agencies
Responsive and flexible to the needs of the team and the people we support, with the ability to manage your own caseload
Committed to developing your knowledge and skills
Confident in representing Thames Reach at external meetings and with outside agencies
Good IT skills with experience using Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary and critical illness cover.
Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, ****** orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gemma Rogers, Lead Manager at Gemma.Rogers@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.


Job Profile
JOB PROFILE DOCUMENT


Location
Greenwich - London