Technical Support and Services, Hardware, Tangerine

Full job description
Requisition ID: 228742

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.


The Technical Support Analyst plays a critical role in ensuring 24/7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening.
The role encompasses the management of both physical and virtual servers (via VMware ESXi), as well as VDI infrastructure supporting core banking systems, contact center platforms, and production and development environments. The analyst is also responsible for ongoing vulnerability assessments, firmware updates, and patch management for Windows and Linux servers.
In addition, the analyst contributes to cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, end-user technical support, and support for business and web applications.


A specific area of focus for the successful candidate will be working on vulnerability mitigation and the secure configuration of Active Directory components and Windows servers. As such, a strong background in these areas is essential.
The ideal candidate will bring strong technical expertise, analytical thinking, and hands-on experience to maintain a secure, reliable, and optimized IT operations environment.


Is this role right for you?
Build, maintain, decommission and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM, VSphere, Remote Desktop and SCOM for ongoing alerts
Build, maintain, decommission and hardening of Linux server hardware and operating system based on corporate compliance and hardening guideline using Ansible Tower, Satellite, Puppet, Vsphere and Zabbix for ongoing alerts
Build, configure, maintain, decommission and hardening of physical server infrastructure in an HPE shop, including standalone and blade systems.
Provide deployment, administration, maintenance and technical support of VMware ESXi, SRM, VRA and Horizon platform to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly
Provide ongoing vulnerability management in order to follow corporate compliance and vulnerability scan standard as well as ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers including vendor appliances and VMware platform
Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guideline, maintain regular base image update, ongoing hardening for any new compliance requirement and daily monitoring in order to meet or exceed Security Risk Index level
Maintain servers in both Tangerine data center locations as primary and secondary site in order to restore core banking services including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to assure rapid recovery of systems in the event of an emergency of disaster
Participate annual Disaster Recovery exercise and making sure servers located in both primary and secondary datacenter are ready in DR scenario
Provide support and transition from on-prem server environment to Cloud base environment including GCP, AWS and MS Azure
Administration and maintenance for all internal services that require Single-Sign-On (SSO)
Administration and maintenance of certificate authority to handle and renew all production certificates
Evaluate and decision making for net new server hardware, server replacement and for ongoing support maintenance
Actively participate in the evaluation and selection process for new server hardware and technologies, as well as Windows and Linux server infrastructure technologies
Required to be available outside normal business hours
Required to carry mobile device to handle 7x24 support issues
Other duties as assigned

Do you have the skills that will enable you to succeed in this role?
University or College Degree
3+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure
Working knowledge and hands-on working experience of Microsoft System Center, Red Hat and VMware suite of products.
Strong knowledge of HP server hardware (NIC, RAID, SCSI) including HP OneView and iLo, experience with HP blade system management preferred.
Hands-on knowledge of authentication products for both Linux and Windows Server environments, Microsoft Active Directory and Red Hat IDM.
In- depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
Working knowledge of routing, VPN, firewall and system security
Solid troubleshooting abilities, both proactive and reactive
Demonstrated excellence in documenting complex enterprise level systems and procedures
Able to proactively share and communicate complex technical and procedural information
Logical thinker, step oriented problem solving
Good verbal and written communications, including presentation skills
Detailed-oriented and be able to effectively prioritize his/her efforts, follow-up to ensure all aspects of the engagement are addressed, and escalate issues appropriately
Proactive and results-oriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently
You are hands-on, willing to dive in and take charge, identifying and tackling key issues
Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies

What's in it for you?
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.