Technician

The primary objective of this position is to troubleshoot, and service returned products.


Job Requirements: include the following essential duties and responsibilities. Other duties may be assigned.

Perform incoming inspection and testing and repair of circuit boards received, using approved testing procedures and schematics
Repair, service, and test products as needed
Review product manuals and case reports to perform needed repairs and service company products.
Exercise good judgment regarding the cost-effectiveness of repair solutions, replacing or repairing parts.
Be accountable for and demonstrate safe and responsible use of tools: calipers, power drills, screwdrivers, laser testers, light meters, heat guns, soldering iron, and other necessary tools and equipment to test and products
Document and report all repairs and servicing reporting issues to minimize the recurrence of defects, loss of sales, and repair servicing costs. Provide timely feedback to the company regarding product failures or performance concerns
Participate in department-wide training, cross-training, and mentoring programs for new and existing team members
Proactively participate in new product assessments offering constructive recommendations to increase product life and usability
Expand product knowledge to gain a thorough understanding of market product usage and issues including, power and data integrity, control system programming, integration, and commissioning of systems
Communicate clearly, regularly, proactively, and promptly service findings and feedback to the appropriate service team managers/staff
Additional duties as assigned

Overnight travel may be required.


Education and/or Experience:

Associate degree in electronics, electrical, mechanical, or industrial engineering
2-3 years of experience or equivalent combination of education and experience in repair/service of lighting, small electronics, or technical products
The ability to interpret technical instructions read schematics, follow established procedures, and keep accurate records
Good observation and analytical skills
Attention to detail
Excellent communication and time-management skills
Must complete Chauvet University Modules 1-6.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Working Conditions:

Work may be performed outside of a climate-controlled environment.