Utkarsh Classes & Edutech - Head - Operations - EdTech
Job details
Job description, work day and responsibilities
Job Overview:
The Head of Operations will be responsible for overseeing and optimizing end-to-end operations across both offline and online business verticals as well all major departments such as Academics, Admin, Sales, Marketing, HR, Finance etc by owning the SOP/Policy making and implementation at Utkarsh Classes & Edutech Pvt. Ltd. This leadership role will focus on strategic planning, process efficiency, cross-functional collaboration, and driving operational excellence to support the organisation's growth.
Key Responsibilities:
1. Strategic & Operational Leadership
- Develop and implement operational strategies to drive business efficiency for both offline & online operations.
- Define and monitor KPIs & SLAs for various operational functions, ensuring high performance and continuous improvement.
- Lead process automation & digitization initiatives to streamline workflows.
- Collaborate with senior leadership to align operational goals with business objectives.
2. Cross-Functional Collaboration
- Act as a bridge between sales, marketing, product, academic and all other relevant teams to ensure smooth execution of business strategies.
- Work with finance & HR teams for cost control, budgeting, and manpower planning.
3. Team Leadership & People Management
- Build and lead a high-performing operations team, ensuring alignment with company goals.
- Develop and mentor mid & senior-level managers, fostering a culture of accountability and excellence.
4. Compliance & Risk Management
- Ensure regulatory compliance and operational risk management across centers and online platforms.
- Implement standard operating procedures (SOPs) for quality control and efficiency.
Key Qualifications & Skills:
- 8+ years of experience in operations management, with at least 3-4 years in a leadership role.
- Prior experience in the Coaching/EdTech/Education industry is preferred.
- Strong expertise in process optimization, project management, and business operations.
- Proficiency in data-driven decision-making and using analytics tools for performance tracking.
- Ability to work in a fast-paced, high-growth environment and drive strategic initiatives.
- Strong leadership, stakeholder management, and problem-solving skills.
- Excellent communication and team management abilities.
Why Join Us?
- Be a part of a fast-growing EdTech & coaching leader shaping the future of education.
- Opportunity to lead large-scale operations and drive impactful business transformation.
- Work with an experienced and visionary leadership team.
The position is suitable for candidates with education
This position is suitable for fresh graduate
Company address
You will be redirected to another website to apply.
Offer ID: #1196380,
Published: 3 weeks ago,
Company registered: 2 months ago
