Job Description
Job Overview:
The Head of Operations will be responsible for overseeing and optimizing end-to-end operations across both offline and online business verticals as well all major departments such as Academics, Admin, Sales, Marketing, HR, Finance etc by owning the SOP/Policy making and implementation at Utkarsh Classes & Edutech Pvt. Ltd. This leadership role will focus on strategic planning, process efficiency, cross-functional collaboration, and driving operational excellence to support the organisation's growth.
Key Responsibilities:
1. Strategic & Operational Leadership
- Develop and implement operational strategies to drive business efficiency for both offline & online operations.
- Define and monitor KPIs & SLAs for various operational functions, ensuring high performance and continuous improvement.
- Lead process automation & digitization initiatives to streamline workflows.
- Collaborate with senior leadership to align operational goals with business objectives.
2. Cross-Functional Collaboration
- Act as a bridge between sales, marketing, product, academic and all other relevant teams to ensure smooth execution of business strategies.
- Work with finance & HR teams for cost control, budgeting, and manpower planning.
3. Team Leadership & People Management
- Build and lead a high-performing operations team, ensuring alignment with company goals.
- Develop and mentor mid & senior-level managers, fostering a culture of accountability and excellence.
4. Compliance & Risk Management
- Ensure regulatory compliance and operational risk management across centers and online platforms.
- Implement standard operating procedures (SOPs) for quality control and efficiency.
Key Qualifications & Skills:
- 8+ years of experience in operations management, with at least 3-4 years in a leadership role.
- Prior experience in the Coaching/EdTech/Education industry is preferred.
- Strong expertise in process optimization, project management, and business operations.
- Proficiency in data-driven decision-making and using analytics tools for performance tracking.
- Ability to work in a fast-paced, high-growth environment and drive strategic initiatives.
- Strong leadership, stakeholder management, and problem-solving skills.
- Excellent communication and team management abilities.
Why Join Us?
- Be a part of a fast-growing EdTech & coaching leader shaping the future of education.
- Opportunity to lead large-scale operations and drive impactful business transformation.
- Work with an experienced and visionary leadership team.
The Head of Operations will be responsible for overseeing and optimizing end-to-end operations across both offline and online business verticals as well all major departments such as Academics, Admin, Sales, Marketing, HR, Finance etc by owning the SOP/Policy making and implementation at Utkarsh Classes & Edutech Pvt. Ltd. This leadership role will focus on strategic planning, process efficiency, cross-functional collaboration, and driving operational excellence to support the organisation's growth.
Key Responsibilities:
1. Strategic & Operational Leadership
- Develop and implement operational strategies to drive business efficiency for both offline & online operations.
- Define and monitor KPIs & SLAs for various operational functions, ensuring high performance and continuous improvement.
- Lead process automation & digitization initiatives to streamline workflows.
- Collaborate with senior leadership to align operational goals with business objectives.
2. Cross-Functional Collaboration
- Act as a bridge between sales, marketing, product, academic and all other relevant teams to ensure smooth execution of business strategies.
- Work with finance & HR teams for cost control, budgeting, and manpower planning.
3. Team Leadership & People Management
- Build and lead a high-performing operations team, ensuring alignment with company goals.
- Develop and mentor mid & senior-level managers, fostering a culture of accountability and excellence.
4. Compliance & Risk Management
- Ensure regulatory compliance and operational risk management across centers and online platforms.
- Implement standard operating procedures (SOPs) for quality control and efficiency.
Key Qualifications & Skills:
- 8+ years of experience in operations management, with at least 3-4 years in a leadership role.
- Prior experience in the Coaching/EdTech/Education industry is preferred.
- Strong expertise in process optimization, project management, and business operations.
- Proficiency in data-driven decision-making and using analytics tools for performance tracking.
- Ability to work in a fast-paced, high-growth environment and drive strategic initiatives.
- Strong leadership, stakeholder management, and problem-solving skills.
- Excellent communication and team management abilities.
Why Join Us?
- Be a part of a fast-growing EdTech & coaching leader shaping the future of education.
- Opportunity to lead large-scale operations and drive impactful business transformation.
- Work with an experienced and visionary leadership team.
💡 Quick Summary
Seeking a career-building opportunity? The Utkarsh Classes & Edutech - Head - Operations - EdTech position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Jodhpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
