Business Services Administrator

Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mo to matou tira - About the team
You will join an established Corporate Group, who provide smart and inspiring services and solutions to ensure the business achieve its goals for the Ombudsman each day. The Corporate group consists of Information Communications Technology (ICT), Security, Information Knowledge Management (IKM), Business Services, and People and Capability professionals, working together to deliver on a diverse and ambitious work programme.

Our groups' whakatauki is:

Ehara taku toa i te toa takitahi, engari he toa takitini.

Success is not the work of one, but the work of many.

This role is part of a small friendly team all of whom are flexible, adaptive and happy to be delegated overflow work from Business Services portfolios rather than set administrative tasks each day. We are looking for someone who is comfortable providing the full suite of support services including: reception services, mail handling (incoming and outgoing, administration support, document management, facilities administration).

Mo te turanga - About the role
We are looking for a permanent Business Services Administrator to support the work of the Office by providing general facilities administration, business support services, front-line reception services and event-based planning and support, to short term projects. This role will have an element of being based at reception and will be responsible for answering, screening and directing calls, greeting visitors, assisting with visitor sign in and sign off process.

He korero mou - About you
To be successful in this role you will have:

Sound organisational, planning and prioritising skills.
Computer literacy skills - ability to work with a variety of systems and applications, and with Microsoft Office software.
Conflict resolution and dealing with difficult customers.
Ability to multi-task effectively, and to effectively prioritise and execute work in a high pressure environment.
Ability to use initiative and solve problems when required.
Strong customer service ethic, and a `can do' attitude.
Te painga o te mahi tahi me matou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

Genuine career progression opportunities and professional development through training and mentoring by senior members of your team
Flexible working options
Competitive remuneration
Three extra Annual Leave days after 12 months of employment
Onsite gym and personal trainer, free to all employees
Three paid office holidays between Christmas and New Year
Employee Assistance Programme (EAP)
Me pehea te tono - How to apply
To apply, click on the `Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience, the salary is expected to be between $53,528 and $70,256, with the midpoint being $66,910.

Applications close 5pm, 24 August 2025