Equipment Service Advisor

Job details
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Job type

Permanent

Full-time
 
Location
Hamilton, Waikato
 
Full job description
About the Opportunity

We currently have an exciting opportunity for a Equipment Service Advisor in our Hamilton Branch. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to equipment, ensuring the customer experience is positive and maximised. You will become the single point of contact for the customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are met and exceeded. Other responsibilities include:

Working on after sales profitability using professional sales techniques
Working closely with the workshop to maximise utilisation of resources
Managing the work in progress (WIP) in partnership with the workshop
Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs
Proactive service scheduling
You will be part of a wonderful new solution for customers and you'll get to work with some great people!

You will have:

Excellent customer service skills
Proven organisational and planning skills
Exceptional stakeholder engagement skills
Excellent interpersonal skills both verbal & written
The ability to positively engage with and influence all parts of the business
High level of computer literacy
The ability to perform under pressure and to prioritise and multitask in a time-driven environment
Demonstrated problem solving, logistics and/or service experience.
Knowledge of the heavy equipment industry would be desirable and will prove beneficial.

Benefits

If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you. In return, we are offering:

Competitive Renumeration package + Overtime Rates!
Company Health Insurance: We offer Southern Cross's 'Wellbeing One' plan to our staff and have discounted premiums for your immediate family as well.
Career Development opportunities: We have a commitment to our employees to help them develop and become multi skilled in their career.
Tool Allowance: Our technicians get fortnightly tool allowance.
Boost Employee Benefits Program: 'Boost' connects all our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores.
Uniform & PPE Gear: Customer-facing employees and technicians are supplied with uniforms; this includes PPE gear.
Stability: CablePrice Ltd is a well-established and reputable company. This is a permanent full-time position that gives you long term job security.
Company Culture: Included in this is a supportive management structure that values your input in finding new and improved ways to achieve successful outcomes for our customers.
Refer a Friend Bonus: On top of this, our employees can earn up to $2000, if the referral is successful. $2K is a good weekend away.
About Us:

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, Tigercat, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. Furthermore, CablePrice is the authorised sales, parts and service dealer for Isuzu Trucks in Wellington, and as of recently the full range offered IVECO from their light commercial, 4x4, right up to heavy duty on and off hi-way truck range in Palmerston North and Hasting.


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