Housing Officer

Full job description
Permanent Full time| 35 hours per week
Location: Larrakia (Darwin), NT
Salary: $85K + Super + NFP salary packaging benefits
Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Your Opportunity
Are you passionate about making a real difference in people’s lives? We are looking for a motivated and compassionate professional to join our dedicated team, working alongside some of the most vulnerable members of our community. In this rewarding role, you will play a vital part in helping individuals and families maintain their housing and build a stable foundation to thrive within their communities.
Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good quality housing that enables people to participate in their communities. This is a customer‑facing position, so you’ll need to bring strong communication skills, a high level of resilience, and a genuine commitment to continuous improvement. Every day will be different, and you’ll be part of a supportive environment where your contribution directly improves the lives of others.
Your key responsibilities will be to:
Conducting all the arrangements to lease vacant properties quickly and effectively
Work with tenants to assist and support them in maintaining their tenancies
Carry out property inspections and complete the required property reports
Prepare court/tribunal documents where necessary
Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
Maintain a strong KPI focus across a variety of performance areas
Maintain positive relationships with external and internal stakeholders
Actively contribute to developing and implementing strategies that connect tenants to additional support
Requirements for Success
Demonstrated experience working with vulnerable client groups with strong people skills
Knowledge of the Residential Tenancy Act would be preferred
Previous experience working in the housing or social welfare sector would be preferred
Strong experience with Microsoft Office products for reporting
Excellent written and verbal communication skills
Strong administrative experience and interpersonal skills
Current Drivers’ Licence and valid WWCC
Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.
Your benefits
Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Volunteering opportunities
Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and ****** orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au
We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at
deadlycareers@missionaustralia.com.au