IT Service Desk Analyst
Place of work
Work from home
Job details
Job description, work day and responsibilities
Full job description
Oji Fibre Solutions is a leading pulp and packaging manufacturer in New Zealand, driven by sustainability and innovation. This role, based in our corporate IT team, supports nationwide operations and delivers strategic technology solutions across the business.
Are you a natural problem-solver with a passion for helping people? We’re looking for an experienced IT Service Desk Analyst to be the first point of contact for technical support, ensuring our teams have the tools and assistance they need to perform at their best.
What You’ll Be Doing
As the first point of contact for IT-related queries, you’ll deliver exceptional customer service across phone, in-person, and remote channels. You’ll manage support tickets with accuracy and efficiency, troubleshoot hardware and software issues, and provide on-call support outside normal hours when required. You’ll also contribute to operational excellence by maintaining documentation, updating ticket notes, and assisting with quality assurance. Beyond day-to-day support, you’ll help identify service improvements, share knowledge, and foster a culture of continuous improvement within the IT team.
What We’re Looking For
We’re seeking a proactive, customer-focused IT professional with 1–3 years of helpdesk or service desk experience. You’ll bring strong diagnostic skills, clear communication, and the ability to build rapport across all levels of the business. Success in this role means meeting service targets, following best-practice processes, and collaborating effectively with the wider IT team. If you’re calm under pressure, commercially aware, and passionate about delivering user-centric support, we’d love to hear from you.
If you're ready tomake a real impact in a dynamic IT team, apply now and take the next step in your career.
Applications close: Friday, 5 September 2025
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Offer ID: #1243125,
Published: 16 hours ago,
Company registered: 1 month ago
