Operations Specialist

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Flexible remote and onsite work arrangements
Exposure to diverse Defence projects across the Asia Pacific
Opportunities to travel nationally and internationally
Supportive, inclusive leadership and a close-knit team
Access to Serco’s employee benefits and development pathways
A role that contributes directly to Defence capability and community impact

Make an impact at Serco
We’re looking for an experienced Operations Specialist to support Serco Defence as we expand across New Zealand and the broader Asia Pacific. You’ll work with key Defence and Government stakeholders to deliver high-quality technical support and project management services under major Defence agreements. With a mix of remote and onsite work at locations such as Defence House (Wellington) and Devonport Naval Base (Auckland), you’ll play a vital role in strengthening Serco’s reputation as a trusted Defence partner.

As an Operations Specialist in the Defence team, you’ll make a positive impact by:
Leading and supporting delivery of technical support services to MoD and NZDF
Supporting proposal and solution development for new business opportunities
Building and maintaining trusted relationships with Defence and Government stakeholders
Contributing to continuous improvement of delivery tools, processes and reporting
Managing Serco personnel and subcontractors as required by project needs
Mentoring and coaching staff on project management and capability integration

Serco is a place for you
To be successful in this role you’ll have:
Extensive experience in the New Zealand Defence environment
Deep understanding of NZDF capability frameworks and project delivery
Experience in MoD and NZDF commercial and financial processes
A relevant qualification in Project Management (PMP, PRINCE2 or similar)
Excellent communication, leadership and stakeholder engagement skills
Eligibility for New Zealand security clearance and a valid Class C driver licence

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.


Impact a better future at Serco.