Sales Department Manager (Shopkeeper)

Full job description
Job ID: 300841

Date posted: 04/08/2025

What you need to know
This role is permanent full time, and the minimum guaranteed paid hours are 37.5 per week.
The internal job title for this role is Shopkeeper
Applications close Monday 18 August 2025
The work location for this role is IKEA Sylvia Park, Auckland
This role requires availability to work across a rotating roster, including day, evening, and weekend shifts. Our store operates 7 days a week
As part of the recruitment process this role requires a pre-employment check for final candidates
The salary range for this position is $104,500 - $124,500 gross New Zealand dollars
Who you are As Sales Department Manager (Shopkeeper) you are or have:
A minimum of 5 years’ experience in a Shopkeeper or equivalent retail leadership role, with proven success in leading people and driving commercial outcomes.
Robust experience in delivering a commercial action plan for your market, maximising sales and sustaining long-term profitability within an omnichannel retail landscape.
A considered decision-maker with the aptitude to collaborate across functions, as well as to influence and communicate effectively at all levels of the business.
Strong experience in managing, training and developing people to secure succession and bring together a high performing team, that can contribute to business goals.
Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.
About this work area As Sales Department Manager (Shopkeeper) your responsibilities will include, but are not limited to:
Lead and support Team Leaders to ensure the right number of competent co-workers are in the right place at the right time, ready to support our customers.
Coach your team to maintain a fully stocked and well-presented shop, where the IKEA product range is showcased in ways that inspire and meet customer needs.
Share up-to-date knowledge of the IKEA range and services, empowering your team to help customers make informed purchasing decisions.
Set and follow up on individual and team goals that drive commercial performance and enhance the customer journey.
Take ownership of your department’s commercial priorities, implementing action plans aligned with national strategies using proven solutions and good examples.
Actively steer sales to top-selling, prioritised, and service products to maximise profitability.
Respond quickly to commercial opportunities, including product availability and customer feedback.
Monitor competitor activity and share insights with your matrix partner in the Service Office.
Support the development of co-workers through coaching and succession planning, fostering a culture of growth and high performance.
Promote IKEA’s commitment to sustainability, working with your team to contribute to a better everyday life for the many.