The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a Lidcombe based team, the Desktop Home Assessing Team Leader is responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

Position Accountabilities

Drives values and culture - Our leaders embed our distinctive High Performance with High Integrity culture with absolute expectations on Accountability and Transparency
Commercial Acumen – Our leaders create an operational setting that connects people to the delivery of strategy and the management of day to day risks.
Manage Complexity – Our leaders identify opportunities to continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs
Develops People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth
Coaching and Continuous Improvement

Continuous coaching of team members in the areas of:
Scoping accuracy
Cost validation
Compliance
Project coordination and management
Usage of virtual assessing software
Virtual assessment techniques;
Provide constructive feedback for continuous improvement & increased capability;
Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly and monthly priorities.
People Leadership

Lead, monitor and inspire the team to execute a high standard of service and process adherence;
Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks);
Demonstrate and advocate a commitment to the company values;
Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals;
Handle escalated claims, complaints and other matters of complexity;
Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets.
Cost Control

Implement cost control strategies to deliver cost outcomes to plan;
Refinement of existing cost control strategies in line with business objectives;
Identify areas of improvement throughout the Home Claims Value Chain.
Relationship Management

Build and maintain relationships with a variety of internal and external stakeholders;
Provide constructive feedback to internal and external stakeholders;
Performance and Progress Reporting

Provide on the ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance;
Provide detailed input into on-ongoing process and system development;
Provide input into staffing requirements and recruitment;
Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations;