Technical Support Officer

Full job description
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.


Technical Support Officer, it starts with you!

Based at Piki Ki Te Ao
Band D
Police Employee
Permanent
NAV
JR 5378750
E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

As a Technical Support Officer, you will support our Digital Forensic experts in their work through the provision of technical and administrative services. You will be positioned as the first point of contact for the unit and will report to the Manager of the Digital Forensic Unit in Auckland. Your role is vital in ensuring that investigation exhibits, and documentation is received from Police investigation staff and initial data extractions of the relevant exhibits are undertaken.

In this role you will be providing technical support to the Digital Forensics experts. You will assist internal staff with their requests by generating forensic copies of evidential items and carry out basic data extraction and recovery process from digital devices. You will also be dealing with high volumes of sensitive material and a high level of discretion is required.

No prior digital forensics experience is required. You will receive on-the-job training and development as part of the Digital Forensics career pathway.

Key Accountabilities:

Receiving exhibits, detailing the items and confirming accuracy. You will be required to document the receipt and release of exhibits. This is 'end to end exhibit management' and maintaining the exhibit chain of custody.
Creating forensic copies (cloning and extracting data) of evidential exhibits, including computers and cell phones.
General administrative and reception duties, for example, answering the phone, dealing with incoming mail and maintaining the internal case management system.
He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Demonstrate strong logical processing skills and be tech savvy
Good communication skills both verbal and written
Be able to work independently and as part of a united team
Ability to multi-task, work well under pressure
Demonstrate excellent customer service and be able to ensure excellent customer service is delivered to internal customers
Be able to work in an environment that contains sensitive content.
Whakaritenga motuhake | Special requirements

Full, clean driver's license
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/08-2025/technical_support_officer.pdf

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and ******* testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 5:00 pm on Tuesday, 19th August 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact Sian.Weber@police.govt.nz