Visitor Services and Volunteer Coordinator

Full job description
The Fashion and Textile Museum is seeking a highly motivated Visitor Services and Volunteer Coordinator to join a dedicated and friendly team. This key role ensures the professional day to day running of visitor services at the Museum alongside ensuring excellent customer service to all visitors and stakeholders.

This is a hands-on role with both front and back of house duties. The post holder will coordinate all elements of the Visitor Services operations alongside recruiting, managing and motivating the Museum volunteers.

We are looking for a positive attitude alongside a commitment in providing excellent visitor experiences in Museums. You can hit the ground running and have an eagerness to learn and develop skills.

The Fashion and Textile Museum, London was founded in 2003, by icon of British design, Dame Zandra Rhodes. Since 2007 the Museum is operated by Newham College, London – one of Europe’s largest further education colleges.

Please find the full details in the attached job description.

Please note this role is 5-days per week, Tuesday to Saturdays, 10am – 6:15pm

If you have any questions regarding this role, please contact: recruitment@newham.ac.uk

Equality, Diversity and Inclusion
The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Safeguarding of Children and Vulnerable Adults
The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. All posts in the College are subject to a List 99 check and Disclosure and Barring Service check at Enhanced Level.

Recruitment Process
The email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor.

We reserve the right to close the vacancy early, should we receive sufficient applications.

Application Closing date : 19th August 2025
Interview date : TBC

Job Types: Full-time, Permanent

Pay: £30,006.00-£31,720.00 per year

Schedule:

Weekend availability
Work Location: In person

Reference ID: ATR793