APPRENTICESHIP - Air Logistics Apprentice (Starting September 2025)

Are you looking for a challenging and rewarding career? Look no further! Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient. At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and everyone of our customers.

Your Role

We’re excited to announce that we’re looking for four apprentices to join our Air Logistics teams based in Heathrow. Working across two sites next to Heathrow airport, our teams work on behalf of a huge range of customers processing air import, air export and road freight shipments. Dealing with the entire shipment process, the teams are responsible for liaising with customers, executing bookings, generating the required documentation and ensuring timely collection & delivery of cargo to/from the airport. This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

Your Responsibilities

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Level 3 International Freight Forwarding Apprenticeship.

Roles available in:

Perishables (Heathrow Perishable Centre, Eastern Perimeter Road, Hounslow, TW6 2SQ)

The team are responsible for processing air import, air export and road freight jobs. They deal with the entire process of the shipment from customer & airline bookings to quoting and processing of documentation. You’ll be learning how to:
• Build strong relationships with all stakeholders and UK Branch Colleagues
• Book shipments with airlines
• Liaise with customers & suppliers
• Produce and prepare documentation for the transit of cargo
• Produce customs declarations
• Work closely with warehouse and transport colleagues
• Monitor own workload to ensure tasks are completed to a high standard and accurate.

Operational Care Centre (Heathrow South Cargo Centre, Feltham, TW14 0PH)

As an Operational Care Specialist you will be part of a team responsible for coordinating transport activities by executing the necessary air logistics bookings, managing the data entry associated with transport document generation and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). You’ll be learning how to:
• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
• Immediately report problems, operational disputes, or discrepancies to your team leader
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
• Initiate and resolve any rate or performance discrepancies.
• Act as a main contact for the services in scope

Trucking(Heathrow South Cargo Centre, Feltham, TW14 0PH)

The team are responsible for providing a UK service to our customers whether collecting and delivering cargo to / from the airport Ground Handling Agents (GHA) for flight departures and arrivals, arranging special dedicated transport for urgent Express shipments or booking Temperature Controlled vehicles for Pharmaceutical goods. You’ll be learning how to…
• Truck route planning - Work with Hauliers to drive business performance 
• Customs compliance - adhere to laws, regulations and procedures governing the import and export of goods 
• Cost control - Review and optimise all processes to deliver volume utilisation & costs reductions. 
• Projects - Participate in key focus areas (when required) 
• Overseeing and optimising relationships with suppliers  
• Support team metrics and proactively work with key stakeholders including Hauliers to consistently meet and exceed targets. 
• Build strong, collaborative relationships with our customers putting their best interest at the forefront of everything we, do delivering consistently high levels of customer satisfaction. 

Gateway & Procurement (Heathrow South Cargo Centre, Feltham, TW14 0PH)

The team are responsible for booking & processing shipments with airlines, making bookings and negotiating rates, producing transit documentation & ensuring cargo is delivered into the airline by the close off time. You’ll be learning how to…
• Build strong relationships with all stakeholders and UK Branch colleagues
• Work with airlines to negotiate rates and capacity
• Produce and prepare documents for the transit of cargo
• Produce customs declaration
• Security check and issue security certificates
• Work closely with warehouse & Transport colleagues
• High level of communication with Frankfurt, Amsterdam & UK Branches

Your Skills And Experiences

The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – + / A*-D including Maths & English)

Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organization skills is important, and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identify validation. Any appointment will be strictly condition upon and subject to the receipt of satisfactory results of these checks.

This is an entry level training position.

If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

Key Information:
• Applicants will be screened & interviewed with all four positions in mind.
• Apprenticeship Contract: Fixed Term 2 years
• Working hours: Monday – Friday 8.30/+.00am – 5.30pm
• Place of work: On site

Recruitment Process:

Step 1: Applications will be reviewed on a rolling basis.

Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.

Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team.

Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

Good Reasons to Join

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

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