Expression of Interest - Customer Experience Officer

Customer Experience | Customer Service
Casual opportunities.
$46.60 per hour
On-site, CBD Location
Shifts may include days, afternoons, weekends and public holidays
Do you want to make a difference and deliver exceptional service to the City of Perth’s community and visitors? We are looking for enthusiastic and passionate individuals to join our team of Superstar Customer Experience Officers.

About the role:

Provide first class customer service when assisting customers across various channels including concierge, telephone, social media and email
Assist customers by providing up-to-date information on the City’s activities, events and current matters
Deliver high standards of service by meeting KPIs, seeking feedback, working collaboratively, and participating in training
About you:

Can work well in a team, and independently
Strong written and verbal communication skills
Ability to navigate numerous systems to support our customers
Experience in frontline customer service and familiar with delivering service expectations
Ability to prioritise tasks
If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Successful applications will be kept in a talent pool for up to 12 months, ensuring ongoing consideration for future vacancies.

Eligibility

To be eligible to work for us, you will need to demonstrate:

A right to work in Australia (e.g. a birth certificate, current passport or current visa);
A satisfactory National Police Clearance (dated within 3 months).
How to Apply


When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Processes.

Applications for these positions close at 5pm AWST on 14 August 2025. If you are interested in this position, we highly recommend you apply as soon as possible. Late applications will not be accepted.

Applicants may be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive, and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, ****** orientation, and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.


For further information please contact Dan Ivanovic, Team Leader Customer Experience Operations, 94613422 or dan.ivanovic@cityofperth.wa.gov.au.