Guest Services Agent

Profile insights
Here’s how the job qualifications align with your profile.
Languages

English
(Required)
 
Job details
Here’s how the job details align with your profile.
Job type

Fixed term contract

Temp to perm

Seasonal

Full-time
Shift and schedule

8 hour shift

Weekend availability

Afternoon shift
+ show more
 
Location
Picton, Marlborough
 
Full job description
Want to live and work in paradise as a Guest Services Agent?

How would you like your day to start as the sun rises over the Queen Charlotte Sound, with the tranquil waterfront as your desk view?

It may be that you’ve been looking to use your proven professional experience in a new environment - and this tranquil sea change can offer just that.

The Bay of Many Coves is a remote luxury lodge in Arthur’s Bay, a 30 minute water taxi ride up the Queen Charlotte Sound from Picton, and we are looking for an exceptional people person to join our award winning team as a Guest Services Agent. This is a full-time position in a live on site role.

With an attractive remuneration package including accommodation, staff perks and a competitive salary, you will be working on the front desk and help to coordinate between front and back of house to help deliver an outstanding experience for our guests and deliver on their 5 star expectations.

To excel in the front office position, you must have proven experience working in a similar role in guest services. Core aspects of the role would be acting as the central source of information for guests, assist with activity bookings and cope in a fast paced role. The main priority of the role is putting the guest needs at the heart of everything you do, liaising with the housekeeping, food and beverage and kitchen teams to deliver on the guest needs.

To be successful you will offer an exemplary standard of customer service and be comfortable to deal with enquires from guests as well as by email and phone call. You will be polite, confident, well presented and comfortable working in what can be a busy environment, with a maximum of 34 in house guests as well as casual guests coming to enjoy the resort and beautiful surroundings, requiring prioritisation and multitasking abilities.

You will be joining a small and highly engaged team, so it’s important you are a team player willing to pitch in. As guests needs determine, you may be required to assist in another department, and the front office role does encompass some food and beverage service. You will also be comfortable living and working in a remote location, taking advantage of the many outdoor activities at our doorstep including kayaking, swimming and hiking.

For the right applicants, we will be open to offering this opportunity to a couple with complementary skills, so we welcome your interest and conversation about your suitability as a team of two. Other roles that your partner could be of value to us in include but are not limited to Housekeeping, Food and Beverage or a Chef. You must have current working rights in New Zealand to apply.

Expression of interest can be sent to dm@bayofmanycoves.co.nz along with brief answers to the following questions:

- A little description of the most relevant experience you have that would fit the roles available.

- Why you think you would be suitable to living in a remote location.

- When you could start working if you are successful?

This position is available with a start date in July. Applicants will be considered as they come in, and interviews will be conducted starting immediately.

Job Types: Full-time, Fixed term contract, Seasonal, Temp to perm

Benefits:

Employee discount
Housing allowance
Schedule:

8 hour shift
Afternoon shift
Day shift
Morning shift
Weekend availability
Supplementary Pay:

Tips
Application Question(s):

Are you willing to relocate and live on site in a remote location, a 30 minute Water Taxi ride from the nearest town, Picton.
The expiry date of your current New Zealand Working Rights
Experience:

Guest Service Front Desk: 1 year (Preferred)
Language:

English (Required)
 

New Zealand
Marlborough
Picton Show on map Get directions