Leaves Administrator

Full job description
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Leaves Administrator

Job Description Summary

Telus Health’s Absence and Disability Management practice helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management and effective return-to-work support for a variety of employee leaves such as medical, provincially and/or federally regulated and personal. Telus Health provides clients with improved leave compliance to federal and provincial regulations as well as company-specific policies. Further, we partner with our clients and their employees to support a range of health risks or conditions, whether related to physical, mental, social or workplace health to determine appropriate workplace accommodation where needed.

With 2 million lives supported by our Absence Management team, we are proud to be Canada’s leader in absence and disability management, as well as a significant growth engine for Telus Health continued expansion in the United States. We are supporting employees and strengthening business through our industry-leading technology, and our highly skilled case management expertise helps employees navigate the complexities of the health care system and remove barriers for returning to work.
Job Description
Summary:
The role of our Leaves Administrators is to process, analyze and manage requests for leaves and accommodation based on employee eligibility and entitlement, applicable legislation, and client specific policies, to communicate clearly with clients and their employees on all aspects of the leaves and accommodation process and to ensure that ongoing management is within Telus Health’s best practices. The Leaves Administrator assesses any barriers to a successful and timely return to work, engages stakeholders to implement strategies to address any identified barriers and supports the return-to-work process.
This position may be based from a remote/home office anywhere in Canada.
Responsibilities:
Process, analyze and manage requests for accommodation in the workplace, and leaves based on employee eligibility and entitlement, applicable provincial and/or federal legislation or client specific policies
Conduct telephone interviews, contacting the employee and their leader or Human Resources Representative by telephone and email as applicable to explain the leaves management or accommodation process, employee accountabilities and gather information for assessment purposes
Analyze medical information and documentation provided to ensure compliance to requirements for each leave type or request for accommodation
Perform validation of leave eligibility and entitlement, and accommodation needs
Prepare written communication for all stakeholders confirming the outcome of your review based on the employee’s request, eligibility, and entitlement, or confirming the outcome of your adjudication
Communicate proactively with the client’s designate regarding any issues that impact the employee’s leave, the workplace or return to work
Maintain accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
Ensure an appropriate return to work plan is communicated with the employer and employee
When applicable, manage a seamless transition to Short Term Disability (STD) to the STD insurer
Provide any of the following interventions where the need is identified: Employee and Family Assistance Program contact, medical treatment or assessment interventions, utilization of specialized resources or consultations, etc.
Attend Case Management and Disability/Leaves Management department team meetings, as well as client meetings as needed
Support other projects as assigned
Succeeding as a Leaves Administrator will require the following core qualifications and skills:
Diploma with specialization in Occupational Health, Rehabilitation, Legislation related to Leaves and/or Disability Management, Disability Insurance, or Administration
Minimum of 1-2 years of experience in Human Resources, Leaves Management, Disability Management, administration and/or customer service
Good computer skills including intermediate proficiency in Microsoft Outlook and Word
Strong communication skills with exceptional customer service focus
Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
Detail oriented focus with ability to work independently in fast paced environment
Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
#REMOTEjobs
#TelusHealthJobs
#LI-JG1
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
 
Return to Search ResultFull job description
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Leaves Administrator

Job Description Summary

Telus Health’s Absence and Disability Management practice helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management and effective return-to-work support for a variety of employee leaves such as medical, provincially and/or federally regulated and personal. Telus Health provides clients with improved leave compliance to federal and provincial regulations as well as company-specific policies. Further, we partner with our clients and their employees to support a range of health risks or conditions, whether related to physical, mental, social or workplace health to determine appropriate workplace accommodation where needed.

With 2 million lives supported by our Absence Management team, we are proud to be Canada’s leader in absence and disability management, as well as a significant growth engine for Telus Health continued expansion in the United States. We are supporting employees and strengthening business through our industry-leading technology, and our highly skilled case management expertise helps employees navigate the complexities of the health care system and remove barriers for returning to work.
Job Description
Summary:
The role of our Leaves Administrators is to process, analyze and manage requests for leaves and accommodation based on employee eligibility and entitlement, applicable legislation, and client specific policies, to communicate clearly with clients and their employees on all aspects of the leaves and accommodation process and to ensure that ongoing management is within Telus Health’s best practices. The Leaves Administrator assesses any barriers to a successful and timely return to work, engages stakeholders to implement strategies to address any identified barriers and supports the return-to-work process.
This position may be based from a remote/home office anywhere in Canada.
Responsibilities:
Process, analyze and manage requests for accommodation in the workplace, and leaves based on employee eligibility and entitlement, applicable provincial and/or federal legislation or client specific policies
Conduct telephone interviews, contacting the employee and their leader or Human Resources Representative by telephone and email as applicable to explain the leaves management or accommodation process, employee accountabilities and gather information for assessment purposes
Analyze medical information and documentation provided to ensure compliance to requirements for each leave type or request for accommodation
Perform validation of leave eligibility and entitlement, and accommodation needs
Prepare written communication for all stakeholders confirming the outcome of your review based on the employee’s request, eligibility, and entitlement, or confirming the outcome of your adjudication
Communicate proactively with the client’s designate regarding any issues that impact the employee’s leave, the workplace or return to work
Maintain accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
Ensure an appropriate return to work plan is communicated with the employer and employee
When applicable, manage a seamless transition to Short Term Disability (STD) to the STD insurer
Provide any of the following interventions where the need is identified: Employee and Family Assistance Program contact, medical treatment or assessment interventions, utilization of specialized resources or consultations, etc.
Attend Case Management and Disability/Leaves Management department team meetings, as well as client meetings as needed
Support other projects as assigned
Succeeding as a Leaves Administrator will require the following core qualifications and skills:
Diploma with specialization in Occupational Health, Rehabilitation, Legislation related to Leaves and/or Disability Management, Disability Insurance, or Administration
Minimum of 1-2 years of experience in Human Resources, Leaves Management, Disability Management, administration and/or customer service
Good computer skills including intermediate proficiency in Microsoft Outlook and Word
Strong communication skills with exceptional customer service focus
Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
Detail oriented focus with ability to work independently in fast paced environment
Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
#REMOTEjobs
#TelusHealthJobs
#LI-JG1
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.

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