Lifestyle Concierge - English Speaker - Melbourne

Full job description
Lifestyle Generalist – APAC Team (Australia-based candidates encouraged to apply)

What We’re Looking For
✅ Fluent English communication skills (spoken and written)
✅ Strong organisational and multitasking abilities
✅ A positive, proactive attitude and a problem-solving mindset
✅ Confidence in dealing with high-end clients and delivering outstanding service
✅ Knowledge of travel, dining, entertainment, or retail industries is a plus – but not essential

What We Offer
✨ The chance to be part of a dynamic, global team
✨ Opportunities to learn, grow, and progress your career
✨ Exposure to some of the world’s most exclusive events and experiences
✨ A supportive, collaborative working culture
✨ Competitive compensation and benefits

At Ten Group, we’re on a mission: to become the most trusted service business in the world.
We’re seeking passionate, motivated, and resourceful individuals in Australia to join our APAC team as a Lifestyle Generalist.

About the Role
As a Lifestyle Generalist, you’ll be the go-to expert for our members, helping them get the most out of life. You’ll handle a wide range of interesting and often complex requests across:

Travel – planning bespoke itineraries and securing unique experiences
Retail – sourcing exclusive products or hard-to-find items
Entertainment – arranging restaurant bookings, event tickets, and unforgettable experiences
Using your research skills, creativity, and excellent communication, you’ll deliver tailored solutions that exceed our members’ expectations – always within agreed timeframes.

You’ll also play a key role in sharing knowledge and best practices with your team and across our global business.

Who We Are
Ten Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day.

Through our unique blend of expert human service and our proprietary tech platform, we help members access the very best in:

Travel
Live Entertainment
Dining
Luxury Retail
We partner with top suppliers to negotiate exclusive benefits and design innovative loyalty programs for our corporate clients.

Ten Group is growing rapidly, with ambitious plans for ongoing innovation and expansion. We’re dedicated to improving the lives of millions of members around the world.

Are you ready to help us become the most trusted service business in the world?

Apply now and start your Ten journey!

Requirements

Native-level business English skills for communication with English-speaking members
Excellent verbal, interpersonal, and problem-solving skills; calm and professional under pressure
Able to work independently, multitask, and manage tight deadlines
Detail-oriented, adaptable, and committed to high customer service standards
Strong administration and organizational skills
Experience in luxury service, hospitality, travel, dining, or ticketing is a plus
Remote role in Australia; 40-hour week with day/evening shifts, including weekends and public holidays

This is a remote role based in Melbourne. The position is full-time, working 40 hours per week, with day shifts from Monday to Friday, either from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm.
Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Australia
Victoria
Melbourne City Centre Show on map Get directions