Operations Service Director

Job description
• Employer: Borough of Broxbourne
• Salary: Competitive and negotiable
• Location: Hybrid Working / Bishops' College, Cheshunt, Waltham Cross
• Contract: Permanent
• Working pattern:Full Time
• Hours: 37 hours.
• DBS check: No
• Closing date: 17/10/2024 at 23:55
• Reference: OSD

Job Description: Operations Service Director

Position Title: Operations Service Director

Department: Operations

Reports to: Strategic Director

Location: Based at Bishops College / BEST

Salary: Competitive and negotiable

Job Type: Full-time, Permanent

Purpose of the Role

The Operations Service Director is a key leadership position within the Council, responsible for overseeing critical services that directly impact the community. Reporting to the Strategic Director, the post holder will take a lead role in the management of BEST Ltd, the Council’s wholly owned subsidiary company which delivers front line services on behalf of the Council, and leading the Environmental Health and Licencing, Community Safety, and Highways teams. These responsibilities may change over time as required at the Council’s discretion. This role requires a performance driven individual with strong operational management experience, ensuring the delivery of customer focused, high-quality services in line with the Council's objectives and statutory obligations.

Key Responsibilities
• Leadership and Management
• Provide strategic leadership and direction to the Environmental Health and Licencing, Community Safety, and Highways teams, ensuring effective and efficient service are delivered.
• Take a lead role in overseeing the management of BEST, ensuring the company operates effectively, delivers its business plan objectives and operates in keeping with the vision for the company.
• Develop and implement policies, procedures, and strategies that support the Council’s aims and objectives, with a focus on continuous improvement and innovation.
• Lead, motivate, and develop a high-performing team, promoting a culture of excellence, collaboration, and customer focus across all areas of responsibility.
• Operational Oversight
• Act as the Deputy Managing Director for BEST overseeing all operational activities, including business planning, being responsible for the depot’s Waste Site Licence and sale of recyclable materials and various associated waste returns. The post will also oversee BEST’s Operator Licence compliance.
• Ensure the efficient and effective delivery of Environmental Health and Licencing services, including public health, food safety, environmental protection, and public sector housing, in line with statutory requirements and service planning objectives.
• Oversee Community Safety initiatives, working closely with external partners to enhance the safety and wellbeing of residents.
• Lead the Council’s highways team, ensuring that all works are carried out in a timely manner, to a high standard, and within budget.
• Monitor and evaluate service performance, implementing improvements where necessary to meet targets and objectives.
• Financial Management
• Develop, manage, and monitor budgets for the service areas within the remit of the post, ensuring financial resources are allocated efficiently and effectively.
• Ensure BEST Ltd operates within its financial parameters, delivering value for money and generates external business income in line with business plan expectations.
• Identify opportunities for service improvements, cost savings and income generation, making recommendations to the Strategic Director for future investment and service improvement.
• Stakeholder Engagement
• Act as the principal point of contact for stakeholders, including elected members, partner organisations, and the wider community, on matters relating to Environmental Health, Community Safety, and Highways.
• Foster strong working relationships with key partners, including the police, health services, and community groups, to support the delivery of integrated and effective services.
• Represent the Council at meetings, forums, and external events, ensuring the interests and reputation of the Council are maintained and promoted.
• Compliance and Governance
• Ensure all services comply with relevant legislation, regulations, and statutory guidance, maintaining high standards of governance and accountability.
• Prepare and present reports to the Strategic Director, senior management, and elected members on performance, risks, and opportunities within the areas of responsibility.
• Maintain a strong understanding of national and local developments in policy and legislation that may impact the services within the remit of the post, advising the Strategic Director accordingly.

Person Specification

Essential Qualifications And Experience
• A degree or equivalent qualification in a relevant field (e.g., public administration, business management).
• Experience in a management role within local government or a similar complex organisation.
• Proven track record of managing and improving services in at least one of the following areas: Waste Management, Street Cleansing, Green Space Management, Grounds Maintenance, Environmental Enforcement, Environmental Health and Licencing, Community Safety, or Highways.
• Strong financial management skills, with experience of budget management and financial planning.

Skills And Competencies
• Excellent leadership and highly charismatic, with the ability to inspire and motivate teams to achieve high performance.
• Strong analytical and problem-solving abilities, with a focus on delivering practical and innovative solutions.
• Outstanding communication and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
• High level of political awareness and sensitivity, with the ability to operate effectively in a complex and dynamic environment.

Desirable Attributes
• Knowledge of the legislative framework and statutory responsibilities relevant to Waste Management, Street Cleansing, Green Space Management, Grounds Maintenance, Environmental Enforcement, Environmental Health and Licencing, Community Safety, or Highways.
• Experience of managing a subsidiary company or similar entity within the public sector.

Key Relationships
• Internal: Strategic Director, Senior Leadership Team, Heads of Service, Council Members.
• External: Local residents, Partner Organisations (e.g. Police, Health Services), Contractors, BEST Board of Directors.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by 17 October 2024. Interviews to take place week commencing 4 November 2024.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 +XQ.

Telephone: 01++2 78550+, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk

How To Apply

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

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