Service Administrator

Job description
My client is a specialist in providing maintenance, new installation and repair works to the industrial lift industry across the South of England, with a Head Office based in Farnborough, Hampshire and a second satellite office in Tower Bridge, London.

After years of growth, contract wins and expansion they are now looking to develop their office-based Support Team by adding another Service Administrator on a full-time permanent basis, working Monday to Friday 08:00am to 05:00pm daily.

The role will involve the following duties;
• Coordinating service schedules to ensure timely maintenance and repairs of lifts.
• Communicating with clients to provide updates on service status and gather feedback.
• Managing service requests by logging and prioritising them in the system.
• Monitoring inventory levels of spare parts and ordering supplies as needed.
• Assisting technicians by providing necessary documentation and technical support.
• Ensuring compliance with safety regulations and company policies during service operations.
• Updating service records and generating reports for management review.
• Handling billing and invoicing processes for completed service tasks.
• Training new staff on service protocols and administrative procedures.
• Addressing customer inquiries and resolving complaints promptly.

In addition to a competitive salary of up to £28,000pa (depending on experience) you will be offered the chance to join a friendly, growing business with future long-term career prospects in a booming industry, with chances to move into managerial roles in the future. You will be offered free on-site parking, along with a company pension and 33 days' annual leave, inclusive of Bank Holidays.

The ideal candidate for this role will possess the following;
• Driving license and own vehicle, due to office location.
• Experience of working in a service contract environment, managing and liaising with engineering personnel.
• Excellent computer literacy.
• A keen enthusiasm for development and learning.

If you are an experienced Service Administrator looking for a new opportunity in the Farnborough area, please apply with your most recent CV; interviews can be scheduled at a time to suit you. The projected start date for this role will be beginning of September 2024

United Kingdom
England
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