StudyLink Officer | Kaihono Ratonga, Auckland Region | Queen Street

Full job description
StudyLink Officer | Kaihono Ratonga | Queen Street
Permanent - full time (37.55 hours per week)
Starting salary: $61,466
We are a high-energy, whanau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients.

What you'll be doing | Ko te mahi

Our Queen Street Service Centre has an opportunity for a StudyLink Officer to join us. If you are looking for a job where you can make a difference and help New Zealanders, this could be the opportunity for you.

We are a vibrant, supportive, and inclusive workplace who always puts whanau at the centre of everything we do. Our aim is to ensure that every client feels respected, listened to, and understood.

As a StudyLink Officer you have an important role to play. Every action you take impacts New Zealanders lives. Our team is responsible for delivering an end-to-end service that incorporates the assessment, processing and review of client information and applications.

You will support a range of people with various backgrounds, ages and situations providing them with assistance, support and advice in accessing our services. You will need to be able to show empathy and understanding to help clients navigate and resolve often complex situations and queries.

What you'll need to succeed | Ko to ahua

To succeed in this role, you will need to:

Communicate clearly and empathetically with students and their families, including in challenging or emotional situations.
Build trust and rapport with people from diverse backgrounds, respecting their individual circumstances.
Confidently use multiple business systems and digital tools while managing complex client cases.
Adapt to a fast-paced and changing environment, staying calm under pressure and managing competing priorities.
Accurately assess and interpret financial information to determine eligibility for student financial assistance.
Apply relevant legislation, policy, and guidelines to make informed, fair, and consistent decisions.
Maintain accurate and up-to-date client records to ensure consistency and effective decision-making.
Stay up to date with StudyLink policies, MSD services, and Te Ao Maori to deliver culturally responsive support.


Important recruitment information l Nga mohiohio rapu kaimahi hira, me nga ra hira

Applications close: 11.59 pm Sunday 10 August 2025

Interviews: Face to face interviews will happen between 18th - 21st August 2025
Reference Checking and Police Vetting: Successful candidates will undergo reference checks and Police Vetting.

Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/centralised-services/studylink-officer.docx

Salary range: $61,466.00 - $73,903.00

Based on knowledge, skills and relevant work experience.

How to apply: What's next? | He aha e whai ake nei

To apply, click the 'Apply Now' button to upload your CV, complete the online application form and answer the following questions in your cover letter:

Why do you believe you're the right person for this Study Link Officer role? What skills and experience will help you succeed?
Manaakitanga is about showing care, respect and generosity. How might you demonstrate this in your work as a Study Link Officer?
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact Tala Tafu at Tala.tafu001@msd.govt.nz

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: 11.59pm Sunday 10 August 2025

Joining us

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.