Technical Client Specialist

Location
London•Hybrid work
 
Benefits
Pulled from the full job description
Annual leave
Private medical insurance
 
Full job description
Technical Client Specialist
Location: London, UK (Hybrid: 2 days per week in the office)
Company: Navro – Pioneering the Future of Payments

Not Your Average Tech Troubleshooter
Role Overview
We are seeking a proactive and detail-oriented professional to join our team, focusing on the end-to-end management of client payment data, technical operations, and support. The successful candidate will play a critical role in ensuring the accuracy and integrity of beneficiary and mandate data, managing payment testing procedures, and providing essential technical support to both new and existing clients. This role requires a blend of analytical skills, technical proficiency, and strong communication abilities.

This is a fantastic opportunity for someone who enjoys a varied workload, from technical problem-solving to client engagement. You'll be a key player in ensuring our clients have a smooth and successful experience with our platform from the very start.

You won’t have layers of approval slowing you down. You will have the freedom to make real, impactful decisions from day one. This isn’t a passenger role. We’re bringing you in for your expertise, and your relentless drive. You will be responsible for providing crucial technical support and ensuring the accuracy and integrity of our systems for both new and existing clients.

Who We Are
We are transforming payments for global platforms and e-commerce businesses. As the world’s first payments curation platform, we simplify cross-border transactions by uniting best-in-class infrastructure into a seamless ecosystem, enabling businesses to scale and operate effortlessly across borders. Cross-border workforce payments are slow, expensive, and outdated. We can’t be. Businesses rely on us to pay their people accurately and on time - contractors, freelancers, and employees across the globe. When we say we’ll deliver, failure isn’t an option. If we don’t do what we said we would, people don’t get paid - not just a transaction delayed, but real workers left without wages. That means a developer in Argentina missing their paycheck, a freelancer in the Philippines unable to pay rent, or a contractor in Poland unable to get to work. No excuses. No passengers. No tolerance for politics or mediocrity.

Requirements

What This Role Demands:
You Own It – You’re accountable for every technical detail, every client issue, and every outcome. If the data’s wrong or a test fails, it’s on you to fix it.
You Ask the Hard Questions – You don’t just process requests; you challenge assumptions, push boundaries, and make us better. Why is this data structured this way? Why not another?
You Fix What’s Broken – No waiting for permission. If a process is clunky or a client is stuck, you dive in and solve it.
You’re Hands-On – One minute you're analyzing a payment rejection report, the next you’re configuring API credentials for a new client.
You Thrive in Chaos – Startups are messy. Priorities shift, systems evolve, and ambiguity is constant. You bring clarity without getting bogged down by rigid processes.
You Handle the Pressure – Fast-paced. High stakes. You balance multiple projects, manage tight timelines, and keep moving forward.
You’re Here for the Journey – This is career-defining. It’s hard, rewarding, and not for the faint-hearted. If you’re ready to grow alongside Navro, let’s build something amazing together.
What You’ll Be Doing:
API Client Support & Onboarding: Support new clients in understanding and onboarding with the Navro API endpoints. Triage and resolve technical issues and requests from existing clients, ensuring minimal disruption to their operations.
Beneficiary & Mandate Data Management: Conduct data analysis to ensure accuracy and compliance. Manage the upload of beneficiary and mandate data into the Navro Hub, and provide feedback to Implementation Managers on any data gaps.
Penny Test Management: Manage the full penny test process, including file creation, reporting, and analysis of rejection reasons to provide actionable next steps.
System Administration & Support: Configure API credentials for clients, provide technical user access support via back-end systems like Keycloak, and manage sandbox environments.
Incident Support: Provide first-line support for beneficiary and technical payment-related issues, and address support tickets efficiently.
Knowledge & Documentation: Maintain and update the knowledge base with technical documentation and process flows to support both clients and internal teams.
What We’re Looking For:
Essential

Proven experience in a technical support, client support, or operations role.
Strong analytical and problem-solving skills, with a keen eye for detail.
Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users.
Experience with API integration and troubleshooting.
Desirable

Previous experience in the fintech or payments industry.
Knowledge of Keycloak or other identity and access management systems.
Familiarity with sandbox environments and testing procedures.
You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply.

Why Navro?
Lead and Shape the Future: This is your chance to build and grow a market from zero to one.
Make Real Impact: Your decisions will directly shape Navro’s growth journey.
Innovative Environment: Be at the forefront of Fintech innovation and payments disruption.
Career-Defining Role: This isn’t just another job. It’s a legacy.
Ready to Build Something Big?

This is your chance to leave your mark. If you’re ready to lead, build, and grow with the intensity that only startups offer, we want to hear from you.

Apply now and be part of Navro’s journey to revolutionise payments.

Benefits

As part of this role you will receive the following:

You will enjoy 26 days of annual leave (excluding Bank holidays)
Volunteering & Compassionate leaves
Maternity and Paternity leaves
Private Healthcare
Company Options Scheme
Global Team Off-sites
Comprehensive, interactive & engaging Training - Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
Career frameworks
Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
For those London based 2-3 days per week in office
Working in a diverse and inclusive environment where we ensure that our people thrive
Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.