Customer Service Representative

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Skills

Microsoft Excel
(Required)

Computer skills
(Required)

Microsoft Office
(Required)
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Education

Associate's degree
(Required)

Trade school

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Job details
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Job type

Full-time
 
Location
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Job address
1731 SE Oralabor Road, Ankeny, IA 50021
 
Full job description
POSITION SUMMARY

Customer Service Representatives are responsible for interacting with customers and internal departments to provide and process information in response to inquiries, concerns, and requests about products and services and supporting the outside sales team.

DUTIES & RESPONSIBILITIES

Specific responsibilities of the position include:

Interacting with customers via telephone, email, and other media
Receiving and processing customer orders
Obtaining customer forecasts via sales team and accurately entering data in ERP
Verifying customer data (part numbers, pricing, etc.) for accuracy
Managing customer records
Communicating shipping dates, anticipated delays and other required information needed by the customer.
Helping to identify, record and solve customer problems.
Resolves product problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem and following up to ensure resolution.
Stay updated on product knowledge.
Obtaining application information for new accounts
Create lasting relationships.
Additional responsibilities will include assistance with inventory control, visiting key customers, providing technical assistance, and assisting with Accounts Receivable collections.

The position has customer assignments typically associated within regions managed by the Regional Sales Manager(s) and/or Market Manager(s). The Customer Service Representative is a key contact within the company for these outside sale team members.

KNOWLEDGE, SKILLS, AND ATTRIBUTES REQUIRED:

Computer Skills including MS Office, especially Excel and Dynamics NAV helpful.
Excellent written and verbal communication skills & professional telephone manners
Ability to multi-task and manage multiple priorities.
Strong analytical, trouble shooting and problem resolving skills.
Attention to detail and meets assigned deadlines.
Ability to handle customer issues while delivering exceptional customer service.
Must be quality focused and able to analyze information.
A general interest in the automotive or mobile industry would be beneficial.
EDUCATION AND EXPERIENCE REQUIRED

Associate degree (A. A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

United States
Iowa
Ankeny Show on map Get directions