Job description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Reporting to the Vice President Quality Assurance for Cencora's International Business Group, the incumbent will be responsible to develop and lead Quality Academy (a professional organization and infrastructure = school) for effective and compliant Quality training program and knowledge management for the entire business units Alliance Healthcare and Alloga across all countries and services.

This position is available on a hybrid basis, with frequent European travel and occasional longer haul. The base location of the successful candidate is flexible, providing they are located in a country where Cencora has a presence, and have access to a company office location.

Responsibilities
• Overall responsibility to lead, develop, strengthen, and execute an effective Quality Training program and knowledge management in accordance with Cencora's standards, international/ national regulatory and Quality requirements like ISO and GxP to ensure compliance, operational performance, and finally customer satisfaction.
• In alignment with business strategies and goals, determing the best-fit training program and lead the development and implementation targeted to the various levels of maturity levels across the BU organization.
• Develop and lead the Quality Academy (= school for Quality) as a Center of Expertise community across the BUs, all countries, and facilities to foster professional and innovative learning methods and technologies to maintain and enhance a qualified status of all personnel in an ever-changing environment:
• Role-based training curricula based harmonized job-roles
• Training content of standard modules according to modern methods like videos, eLearning, learning nuggets, and digital features
• Pool of qualified trainer and defined methods to qualify trainers (didactical and expert knowledge)
• Onboarding program with theoretical and practical effectiveness checks
• Training schedule and training calendar accessible for entire IBG
• Integration of external learning plattforms and use of associations
• Performance monitoring and continuous improvement of the training management through KPIs
• Inspection readiness program, checklist, and specific trainings
• Compliance & competency-based development program for Quality organization
• As CoE leader support the development of CoE members towards a highly performing and motivated team.
• Act a business system owner for the LMS (Learning Management Module) of a standard eQMS, define the architecture, configuration and technical features of the system, support the implementation/roll-out of that system, and integration into other systems like with the HR system WorkDay.
• Monitor the adherence and effectiveness of the Quality training program through operational performance and customer satisfaction by establishing and maintaining Quality KPIs, and the BU-wide Quality Management Review, and lead the continuous improvement program.
• Serve as Quality Ambassador and lead a Quality culture program to enhance Quality engagement and prioritization throughout all level of the organization
• Responsible for annual budget assigned to training management (licenses for LMS, external provision of training modules etc.).
• Represent AH and Alloga at meetings with regulators, customers, relevant external forums and associations.

Education
• Bachelor/Master's degree in Science or general business discipline

Preferred Certifications
• Certification either in knowledge/learning management or change management
• Preferably, additional business certifications like MBA, OE (Lean/Six Sigma)

Work Experience
• Proven experience of 10+ years of professional experience in various companies in a regulated environment, of which a minimum of 5+ years of leadership position in learning/training or HR functions.

Skills And Knowledge
• Experience in leading changes, re-organizational, technical, merger & acquisitions, ability managing ambiguity and complexity of processes, systems, and people impact.
• In depth knowledge about best-practices about learning, knowledge, and change management (method, systems, processes, benchmarking etc.)
• Good understanding of general GXP and ISO regulations with special focus on people Qualification and documentation management, plus common industry standards.
• Strong interpersonal and communication skills, and ability to influence, motivate throughout all levels from shop floor to management
• Strong analytical and project management skills to identify and prioritize business opportunities, risk, needs and to lead complex from concept, business cases, project planning throughout execution in time, budget, and quality.
• Must be a collaborative facilitator and leader, building consensus and win-win solutions while championing quality with internal and external stakeholders.
• Strong leadership skills and track record of building high performing, stable and motivated teams in a matrix and community set-up
• Up-to-date with industry trends, technical innovations and new way of working related to training, knowledge, and organizational change

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, ****** orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned