Protect Senior Case Manager

Full job description
Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au

Your New Role

As a Senior Case Manager you will provide expertise, support and knowledge to the Protect team and members who are supported by the Protect team and acting as the trustee delegate for approval of claim decisions and claim payments.

In this role you will also be involved with managing and administering a portfolio of complex and general cases such as escalated or disputed Total Permanent Disability (TPD) and Income Protection (IP) insurance claims, Death (D) and Terminal Illness (TI) claims with or without insurance cover.

How do you exceed our expectations?

The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
Minimum 3 years insurance claims experience, and strong prior experience within a Trustee role (required);
Detailed expertise knowledge of the claims and underwriting process & applicable insurance policies including legacy insurers;
Strong knowledge in resolution of disputed claims;
Strong knowledge of regulatory and legislative requirements for claim and insurance related matters;
Demonstrated ability to deliver a high level of customer service and take ownership of outcomes;
Demonstrated ability to work autonomously and as part of a team, co-operating and collaborating with colleagues to meet overall business objectives; and
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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