Senior Impact Manager (Metro & Regional)

About Orange Sky

Orange Sky is the world's-first free mobile laundry and shower service provided to people experiencing homelessness or hardship. We offer a platform for everyday Australian’s to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.


The Role

This is an exciting opportunity to set the vision and ensure the service delivery of our volunteer run shift all around Australia in our Metro and Regional areas. Your primary accountability is the impact and programs we deliver in Australia across our Metro and Regional services. This includes effective delivery, optimizing impact performance and expanding our reach across our Australian Metro and Regional services.

You will lead the team to ensure seamless delivery of support services, meticulous volunteer management, swift incident resolution, targeted growth strategies, and a relentless pursuit of continuous improvements. This will include making sure the team effectively collaborates with the support team who drive volunteer recruitment & asset incidents.

Reporting directly to the COO, your role is pivotal in translating strategic objectives into actionable plans, ensuring operational excellence, and advancing our mission in community engagement.


In a nutshell this role will:

Lead and implement the national strategy for service performance, growth, and volunteer leadership.
Oversee a team of Regional Coordinators, fostering a positive, values-led team culture.
Drive the strategic planning process and ensure clear alignment with team objectives.
Support the impact team to recruit volunteer leaders, and uplift our volunteer recruitment processes and policies in conjunction with the Operations Support team.
Analyse service performance and asset use to identify opportunities for improvement.
Build strong relationships with key stakeholders and service partners across Australia.
Represent Orange Sky at relevant events, meetings, and conferences.
Lead operational improvements to enhance service delivery nationwide.
Manage program budgets and support sustainable growth aligned with community needs.
Use insights from service users ("Friends") to drive innovation and continuous improvement.
Collaborate with the COO and Operations Leadership Team to deliver high-quality services.

Benefits

At Orange Sky, we are committed to ensuring "You are Better for being Orange" that is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission. And as part of the Orange Sky team, you are no exception. You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

Attractive and fair remuneration package based on industry benchmarking;
Attractive salary packaging options - up to $15,+00 tax free per year;
Flexible approach to work;
Development though the Orange Sky My Career Pathway
Professional development fund (both formal and informal learning opportunities);
Recognition program that includes a paid-out reward scheme and gifted leave;
Additional leave including Orange Sky public holiday and gifted leave for high performance;
6-12 weeks paid parental leave for primary care givers and 1 week for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
Wellness initiatives and an Employee Assistance Program;
Dog friendly offices - bring your (furry) best mate with you to work.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.


Convinced this is the role for you? Tick some boxes!

The applicant ideally has experience in a similar role within a fast-paced organisation, ideally within the not-for-profit sector and working with a large volunteer base. Additionally, the ideal applicant has:

Demonstrated expertise in formulating and executing growth and performance strategies from inception to implementation.
Proven leadership track record underscored by a foundational commitment to continuous improvement.
Skilled in adeptly navigating challenging conversations with tact and diplomacy to achieve constructive outcomes.
Excellence in service delivery and volunteer programs
Demonstrated leadership experience with an improvement mindset core to your beliefs.
Relevant tertiary qualifications in Community Services or a related field, coupled with extensive experience in similar roles within relevant organisations.
Outstanding interpersonal skills with a demonstrated ability to communicate with a highly diverse range of people and manage a diverse workforce
Well-developed written skills, strategic and problem-solving ability
Ability to travel and work flexibly as required
Excellent time management skills and the ability to manage complex and competing demands and meet deadlines
Ability to work both independently, and within a team
Proactive attitude, and a genuine passion for our cause.


Still keen?

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For more information click here to read the Position Description or reach out to Emma Duce at emma.duce@orangesky.org.au

Australia
Queensland
Stafford Show on map Get directions