Front Desk Agent

Who are WE?

The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes – Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run hotel that takes great pride in offering our family of staff and valued guests memorable experiences every day.

What are WE looking for?

GBH is looking for a Front Desk Agent to join their team in a PART-TIME position. If you have past Front desk or hospitality experience and are interested in joining a growing, family run business, we would love to hear from you!

Why YOU want to work for US!

Hourly Wage starting at $18.00
Paid meal and break times
Extended Health, Dental, Life Insurance, AD&D and an Employee Assistance Program for eligible employees
50% food and beverage discount at Gustav Chophouse & Bar
A complimentary hotel stay for full-time employees
Education Assistance Program for eligible employees
Discounts at local partner businesses
What will YOU be doing?

Will welcome guests in a friendly, professional manner ensuring efficient service is given.
Will answer all incoming calls to the hotel for inquiries and reservations.
Will answer all package emails for inquiries and reservations.
Check in/check out guests of the hotel, suites, condos, members and RCI and encourage return visits.
Is fully aware of the Georgian Bay Hotel’s facilities, activities or special events.
Authorizes credit cards or takes debit deposits and adheres to policies regarding this for the resort.
Posts charges to guest accounts and amends errors on guest accounts.
Follows up on special requests from guests and ensures their needs are met.
Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.
Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.
Adheres to all of the Health & Safety policies and procedures and works in a safe manner at all times.
Who are YOU?

Team Orientated.
Proven ability to work under tight demands.
Ability to maintain a positive attitude at work.
Guest service or hospitality experience is an asset.
Ability to work a flexible schedule including weekends and holidays.
Physically fit and able to lift (up to 35 pounds), bend, kneel, and reach upwards.
GBH is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodations during the recruitment process, please notify our HR manager at hr@georgianbayhotel.com

Job Type: Part-time

Pay: From $18.00 per hour

Additional pay:

Overtime pay
Benefits:

Discounted or free food
Employee assistance program
Extended health care
Flexible language requirement:

French not required
Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Weekends as needed
Application question(s):

Are you legally entitled to work in Canada?
Do you have reliable transportation?
Work Location: In person

Canada
Ontario
Collingwood Show on map Get directions