Venue Managers

Profile insights
Here’s how the job qualifications align with your profile.
Licences

RSA

Do you have a valid RSA license?
Skills

Leadership

Hospitality

Customer service

Do you have experience in Leadership?
 
Job details
Here’s how the job details align with your profile.
Job type

Permanent

Full-time
Shift and schedule

Rotating roster

Day shift

Shift work
 
Location
Gold Coast QLD
 
Benefits
Pulled from the full job description
Annual leave
Employee discount
 
Full job description
Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As an Assistant Venue Manager, you will assist with the day–to-day operations of the venue providing effective management of a dynamic team. As a pro-active and enthusiastic individual who is an expert in leading a large and diverse team, you will drive innovative solutions, foster a collaborative environment, and ensure the achievement of departmental goals.

This is a fantastic opportunity where you will showcase your food and beverage leadership and customer service skills in one of our many venues at The Star Gold Coast, including our Signature and Casual Dining restaurants, as well as our variety of Resort & Casino Bars.

A few of your responsibilities:

Maintain a high level of guest focus in all services, ensuring that guest service delivery is effective and efficient
Oversee operational functions that include rostering requirements, standard operating procedures, training and performance management
Ensure compliance with the Responsible Service of ******* and relevant provisions of the Liquor Act
Assist with the selection, training and development of the team to ensure timely recruitment and career growth opportunities
Assist the Venue Manager to achieve operational and financial targets
What are we looking for:

Food & Beverage leadership experience with a thorough knowledge of food and beverages
A passion and enthusiasm for the hospitality industry and leading operational teams to deliver great guest experiences
Ability to communicate effectively with a diverse range of guests and team members
Highly organised, accountable, and eager, with a high attention to detail
Accreditation in Responsible Service of ******* – RMLV/Approved Manager an advantage
Flexibility to work a rotating roster to meet business demands
About you:

With your exceptional leadership and hospitality background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will foster innovation to achieve outstanding results.

Your role will be pivotal in shaping the success of our Food & Beverage team at The Star. Join us in making a difference.

What we can offer you:

A permanent, fulltime position
Up to 30% staff discounts across our award-winning venues at all 3 of our world-class properties
Discounted parking available
Free meal on shift with a new menu every day
Lifestyle and wellbeing discounts
Career development, training, and courses via The Star Academy
Generous Paid Leave for primary and secondary carers
Excellent growth opportunities both personally and professionally
Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

Australia
New South Wales
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